Heathrow Airport Coach Pick-Up Service – Travel in Comfort with Big Ben Coaches

Arriving at London Heathrow Airport? Begin your journey the right way with Big Ben Coaches, the trusted name in reliable and comfortable airport transfers. Our Heathrow coach hire and pick-up service ensures that your arrival into London is smooth, stress-free, and tailored to your needs.

Premium Heathrow Pick-Up with Big Ben Coaches

From the moment your plane lands, Big Ben Coaches is there for you. Our professional drivers will greet your group at the arrivals exit, assist with luggage, and guide you directly to your waiting coach. With modern, air-conditioned vehicles equipped with spacious seating and generous storage, every transfer is designed for comfort.

We serve all Heathrow terminals, including Terminals 2, 3, 4, and the world-renowned Terminal 5, guaranteeing punctual service and seamless logistics wherever you land.

Why Choose Big Ben Coaches at Heathrow?

• Reliable pick-ups with flight monitoring to adjust for delays
• Professional, uniformed drivers trained for airport transfers
• Comfortable fleet with air conditioning, seatbelts, and luggage space
• Flexible hire for families, schools, businesses, or international tour groups
• Direct transport to hotels, conference centres, tourist attractions, or onward destinations across the UK

With Big Ben Coaches, you never have to worry about missed connections, parking challenges, or managing multiple taxis.

Heathrow Airport – Gateway to London and Beyond

As the busiest airport in the UK and one of the largest in the world, Heathrow connects London to more than 200 destinations across the globe. Each year, tens of millions of passengers pass through its doors and with Big Ben Coaches Heathrow pick-up service, many of them travel into the city with complete peace of mind.

The Big Ben Coaches Experience

When you book with Big Ben Coaches, you’re choosing:

• A stress-free arrival with door-to-door transfers
• A safe, punctual journey led by experienced drivers
• A premium service trusted by executives, families, schools, and international groups
• A travel partner who values professionalism, comfort, and customer care above all

Start your London trip with confidence. Choose Big Ben Coaches Heathrow Airport Coach Pick-Up service where reliability meets comfort, and every detail is taken care of.

What to Expect at Heathrow

While our team handles your ground transport, passengers can relax at Heathrow’s modern terminals, which offer a wide range of amenities:

Shopping: From high end brands like Harrods, Mulberry, Gucci, and Ted Baker to duty free stores and essentials

Dining: Cafés and restaurants across all terminals including Costa, Caffè Nero, Wagamama, and premium options like Pilots, Oriel Brasserie, and Spuntino

Lounges: Enjoy a peaceful wait in airport lounges such as Plaza Premium Lounge, No1 Lounge, Aspire Lounge, or The House offering complimentary food, drinks, Wi-Fi, quiet areas, and even spa treatments

If your group has a layover or plans to relax before a flight, we can help coordinate drop off times to allow for lounge access and pre flight shopping.

Help for coach drivers, tour group leaders and anyone dropping off or collecting a group from Heathrow Airport.

Drivers collecting a group - Standard service

Step 1 - Pre-book your coach park Parking/Forecourt permit before coming to Heathrow.

You can book a permit and forecourt slot online;  pre-book your parking online. We can accept bookings on the day at West Ramp Coach Park (WRCP) via the website.  If you do not pre book your permit and forecourt slot you may be turned away if site has reached capacity. You will need to provide the following details:

• Vehicle registration number
• Operating company name. If working on behalf of another operator, please give the name of that company
• Flight number you are meeting, and time group is scheduled to be collected
• Payment:

Available payment methods:

• Payment by credit/debit card (we no longer accept cash at WRCP)

Heathrow Permit tariff

£73.20 inclusive of VAT. (valid for one journey)

Book your parking now

Step 2 - Report to the West Ramp Coach Park (WRCP)  All Charter coaches who wish to collect their groups from the terminal forecourt must attend the WRCP first.

1. Use the pre-booking system to purchase their forecourt permit and slot. State the time of the flight you are meeting and the time you intend to arrive at Heathrow.
2. If you have failed to advance book/purchase your permit you can collect on the day however you may be turned away from the WRCP and use of the Forecourt if slots are full.  
3. Parking at WRCP in advance of collections from a forecourt is restricted to 30 minutes prior to collection/ pick-up time.
4. Coaches will be dispatched to forecourt from the WRCP by the Coach Marshall team during operational hours.  Once the forecourt team confirm the group is ready at the terminal the driver will be informed and dispatched.
5. All coaches are allowed a maximum of 20 minutes on a forecourt stand to collect and load passengers.
6. All coaches will be met by our forecourt team at the designated stands and their permits verified. Coaches will not be dispatched to arrive more than 10 minutes before their booked time slot to reduce forecourt dwell.

Operators who fail to purchase a forecourt permit may be refused access and turned away from the forecourt.

Out of hours

Coach drivers collecting passengers after 22:30 will need to wait off site and can drive straight to the terminal without obtaining a permit. Coaches arriving at Heathrow after WRCP closes should not arrive at the terminal before 22:15. Late movements are also reminded there is a maximum dwell of 20 minutes at the terminal forecourt.

Coach drivers collecting passengers prior to 06:00 can drive straight to the terminal without obtaining a permit. Coaches waiting at a terminal after 06:00 will be requested to go to the WRCP and purchase a permit before returning.

If your flight comes in before the coach park opens at 06:00 but the party will not be ready for collection until after 06:00, please wait off site and then make your way to the WRCP and purchase a permit to avoid being refuse access to the forecourt stand or asked to return to the WRCP from the forecourt.

WRCP is manned from 06:00 to 22:00, 365 days a year including Christmas Day.

Step 3 - Remain in the coach park until released

Upon payment you will be given a permit, and this will detail the expected time of arrival of your flight.  Please wait in the drivers' rest room or in the vicinity of the Control Office until you are called forward and dispatched to the terminal. If you need to return to your vehicle it is your responsibility to be at the Control Office in time to be released to the terminal.

Terminal 5

In peak season once registered, coaches for T5 will be dispatched to the T5 Forward Coach Park prior to being called forward to the forecourt. This helps manage capacity in the WRCP. This can be found by following the road signs. Drivers will then wait with their vehicles and be dispatched. T5 Forward Coach Park (FCP) has no refreshment facility.

Step 4 - proceed to the terminal

Group leaders must make contact with the Forecourt Coach Marshall to advise that their group is ready for collection.  They should advise the forecourt Marshal of the coach operators details who is waiting in the WRCP to be dispatched. The coach marshal is in radio contact with the WRCP controller and they will confirm that the coach can be dispatched to terminal.  If a group leader cannot locate the Forecourt Coach Marshal, please call +44 (0)7814 246 995.

Parking Stands at the terminal

• Terminal 2: Arrivals forecourt (ground level), lane 3, bus stops 13-14

  

• Terminal 3: Arrivals forecourt, bus stops 9-10

  

• Terminal 4: Arrivals forecourt (ground level), lane 1, bus stop 2

  

• Terminal 5: Arrivals forecourt (ground level), lane 1, bus stops 16-16B

  

Terminal 5

In Peak season prior to going on stand at the terminal, coaches will be directed to enter the Terminal 5 Forward Coach Park (FCP) controlled by the Coach Marshal

The coach then waits at the T5 FCP until advised to move on to the forecourt (via the Coach Marshal).  The T5FCP Coach Marshal is in radio contact with the Forecourt Coach Marshall (FCM) and they will confirm when the coach can be dispatched to terminal.  

T5 Forward Coach Park (FCP) has no refreshment facility and limited toilet facilities. Drivers must, always remain with their vehicles in the T5 FCP.  

Step 5 - await your group at the terminal

Group Leaders are required to ensure all the group is together and cleared from Baggage reclaim and Customs before they request their coach to be called to the Terminal Stand.  For safety we request that groups remain in the terminal until the coach is on stand and only a group representative approaches the FCM to ask for the coach to be called forward.  Coaches will take no longer than 10 minutes to reach the terminal and this is when groups should be brought to stand ready for loading.

On arrival on stand the driver must report to the Forecourt Coach Marshall who will validate your permit. Display your permit clearly in your vehicle windscreen whilst waiting and loading. This does not contravene the “no waiting” regulations. You are restricted to 20 minutes maximum wait on stand.

The terminal forecourt areas are patrolled regularly by the Metropolitan Police and Heathrow Traffic Flow Controllers, and you must move your vehicle if requested at any time. Drivers must always remain with their vehicle whilst it is within the terminal area.

At Big Ben Coaches, our executive Mercedes-Benz fleet is based just minutes from Heathrow Airport, making us the ideal choice for reliable and professional coach hire. From seamless airport transfers to London hotels, business districts, and private addresses, we provide stress-free travel for groups of all sizes.

Our convenient location also allows us to offer coach hire services for popular destinations near Heathrow, including Windsor Castle, Hampton Court Palace, Ascot Racecourse, and Kew Gardens. For those heading further into the capital, our modern coaches are perfect for sightseeing tours across central London, covering landmarks such as Buckingham Palace, the London Eye, and the Tower of London.

Whether you require corporate coach hire for conferences and business meetings, group transport for leisure, or tailored day trips from Heathrow to surrounding areas, Big Ben Coaches ensures punctual, comfortable, and stylish journeys. With our professional drivers and 24/7 support, we are your trusted partner for Heathrow and London coach hire.